Contact us

Who to contact for emergencies and urgent support

If you think a child is in immediate danger, dial 999 or contact your local authority social care department, or the NSPCC.

If you are a child and you need help, call Childline’s 24-hour support service on 0800 11 11.

For more information about getting help for you or somebody else, information about how Barnardo's can help you or suggestions of where else to seek support see our get help page.

We also currently run two free helplines to support people. Click below to see if we can help you. 

How do I speak to someone at Barnardo's?

You can find information about our work and services on our website. It may be better for you to search for a service in your local area and speak to them directly about the help and support they may be able to offer.  

You can use our contact us form below for certain queries. We aim to respond within 20 days but due to the high volume of enquiries we receive, there might be a delay in getting back to you. We advise you to see below and contact the right people for a quicker response. 

If you have an urgent concern about Barnardo’s services, staff or premises  contact your national or regional office. 

Compliments, concerns and complaints

Use the contact us form and select the ‘Compliments, concerns and complaints' field for all complaints about shops and fundraising.  

For more information about our fundraising complaints procedure see here.

If you have an urgent concern about Barnardo’s services or staff  contact your national or regional office. 

Information about services and support we offer in your area 

Use our search function to find out more about specific services in your local area and use the contact details on the service page to contact that service directly for more information about who is eligible for the service, to refer people to that service or enquire about getting support for yourself and your family.  

If you need more information about the different types of services we offer, read our informational pages in the get support section. 

Contact our helplines for support if you're eligible.

Retail issues, donating items or deliveries 

Find out how to request a pick up of items, or any further information about our shops here. Contact the retail team directly on 0800 328 7795 or at [email protected] for issues relating to online shopping. See here for more information. 

Fundraising, making a donation, or changing your details 

Use the contact us form below and select the field ‘Fundraising and donations’ to speak to our supporter care team.

To change your bank details, address or your communication preferences select the field called 'Changing your details'.

Search our website for more information about how we fundraise and how we use your donations.

Information about relatives who were adopted through Barnardo’s

For information about yourself or your relatives who were previously ‘Barnardo's boys and girls’ you can contact our Making Connections team, or explore further support for adult adoptees


Find out how to work with us or contact our corporate partnership team

Training and consultancy 

For more information visit our training and consultancy webpages.

If you wish to enquire about Barnardo’s training opportunities please contact our training team or select ‘Training and consultancy’ in the contact us form.

Research opportunities or information 

For more information about research we have conducted, explore our campaign with usreport section and research publications area of the website. 

For enquiries relating to conducting research contact the appropriate services in your area.

For information about research ethics within Barnardo's and gaining ethical approval for research please contact Barnardo's Research Ethics Committee.

Employment and vacancies 

Please refer to our jobs pages for more information about current vacancies. Please be aware that we do not take unsolicited CVs.  

For enquiries about interviews or applications and select ‘Jobs’ to speak to someone.  

If you are an ex-employee of Barnardo’s contact the People Team for references, or for information about pensions contact the Pension Team.


All current volunteering opportunities will be featured on our volunteering pages.  

Issues relating to buildings and properties 

For complaints or enquiries about Barnardo’s premises, please contact the properties team on 0203 988 0888. 

Media enquiries 

Any queries relating to press releases, news or statements from Barnardo’s, please contact our national or regional media teams using the details in our media centre.